Q. I just placed an order and realized I did not apply my discount. Can I cancel and re-order to use the code?
A. We do not allow order cancellation for a discount. There are a couple of options:
Option 1. We can extend the discount you already have so you can use it in future orders.
Option 2. Or we can apply the code to your current order, only if there was no other discount applied.
PS: We cannot accept two or more discounts on the same order.
Q. Do you have any upcoming discounts?
A. Yes, we always have upcoming sales and promotions. We recommend subscribing to our emails so you will know when they are launched.
Q. I’m trying to track my order, please help.
A. The quickest way to track your order is to use our live chat button at the bottom right corner of your screen. Click the option “track and manage my orders”
Or you can send us an email via firstname.lastname@example.org and we will get back to you in less than 24 hours.
PS: We automatically send the tracking updates for your order as soon as we process it, so the tracking number could be somewhere in your inbox already.
Shipping Orders and Returns
Q. Do you ship internationally?
A. We ship and are based in the USA. If you want us to ship products outside the USA, please email us first at email@example.com for assistance
Q. What are the shipping times for your orders?
A. Please check our Shipping & Orders page here and let us know if you have additional questions or concerns. Our email address is firstname.lastname@example.org
Q. I received an incorrect item.
A. This rarely happens, and if it does our team is always on standby to help. Follow the steps below.
1. Take photos of the products you received, including any labels on the box. The labels are super important for our warehouse team to back-trace the inventory and root out the cause for the incorrect item. They must be close up enough to be legible.
2. Take separate photos of the items you received outside the box, again with any labels being legible.
3. Email our customer support team via email@example.com with these photos explaining the product you ordered and expected to receive.
What happens next?
Our team will verify this, and if approved, ask you to process a return via our returns page here. When this is approved on our end, you will receive a return label, and use it to send the products back to the warehouse.
When the items are received and inspected by the warehouse team we shall initiate a refund, so you can re-order the correct item. We can also create store credit if you prefer.
Incorrect items must be reported within 30 days of receiving them to be eligible for a return, refund, or store credit. If 30 days have passed, your request will be automatically denied.
Q. What is Navidium?
A. Navidium is insurance protection you buy when you place your order, in case of any challenges such as damage or loss in transit, we guarantee a replacement at our cost. This is optional but if you don’t use it, the liability for any loss or damage in transit falls within USPS who is our main courier partner. They may compensate or deny any claims at their discretion. We are not responsible for following up on USPS claims if you do not have Navidium but we’ll do our best to assist.
Q. My order is lost in transit, please help.
A. Please reach out to our support team at firstname.lastname@example.org for assistance. Please quote your order number and the correct and complete shipping address so we can verify this before taking any next steps.
Q. My order arrived damaged, please help
A. Please reach out to email@example.com with clear photos of the damaged items. Please make sure any labels on the box or the product wrapping are legible. Include photos of the products inside and outside the box.
Damages must be reported within 30 days of receiving them to be eligible for a return, refund, or store credit. If 30 days have passed, your request will be automatically denied.
Q. I’d like to change item A for B on my current order.
A. We do not guarantee that any changes requested after the order has been placed will be affected. This is because we fulfill all orders in 24 hours, the earlier you contact us about this the better. However, if we can, we will cancel the current order, create a replacement with the preferred item, and provide you with a new order number with the word “replacement” in it.
Any further follow-ups about this order must quote the new order number.
The alternative, if it’s too late to modify your order, is to initiate a return using our returns page here once you receive the product. Once the item is received and inspected by the warehouse staff, we will refund it or give you a store credit so you can re-order the item you wanted.
Q. I’d like to change my shipping address.
A. We do not guarantee that any changes requested after the order has been placed will be affected. This is because we fulfill all orders in 24 hours, the earlier you contact us about this the better.
Unfortunately, if your order has already been processed to the incorrect address, we are not able to recall it or make any modifications. The way forward is to allow the order to arrive at the incorrect address and hopefully be returned to the warehouse due to either “incorrect address” or “no recipient”
If this happens, and we receive the item back at the warehouse, we will refund it or give store credit so you can re-order to the correct address.
We are not able to guarantee safe returns in this instance or expedite the return process.
Q. How do I sign up to become an affiliate?
A. You can sign up for our affiliate program here https://af.uppromote.com/fairtex-store/register
Q. How will I get paid as an affiliate?
A. We only pay our affiliates using PayPal. If you don’t have a PayPal account, create one before your next payout.
Q. How often will I get paid as an affiliate marketer?
A. Payment is processed via PayPal on the first day of every month.
Q. What are the terms and conditions?
A. You can read about the terms and conditions for our affiliate program here https://af.uppromote.com/fairtex-store/register at the very bottom, click “terms”
Q. Can I get my coupon code to promote?
A. Yes, please contact firstname.lastname@example.org for assistance
Q. I want to be removed from your mailing list
A. At the bottom of each email is an unsubscribe button. Simply click that and you will be unsubscribed from any discounts, special offers, and emails
Q. How do I unsubscribe, I do not want to continue getting your SMS campaigns
A. You can simply reply STOP to any message we send you and you will no longer receive any promotions, discount, or any SMS messages from us
Q. How do I set up a wholesale account?
Step 1. Go ahead and sign up for a wholesale account here, if you have not already
Step 2. Send your Reseller’s Permit or Proof of business to email@example.com
Step 3. Wait for our team to process your request and approve your account, usually within 24 hours
Step 4. Once your account is approved, you can start placing your orders using the login credentials you created in Step 1 above.
Q. What documents are allowed to set up a wholesale account?
A. Reseller’s permit or any other document that shows the legitimacy of your business within the United States or your jurisdiction. It must be legally acceptable
Q. What’s the minimum order value under wholesale?
A. Orders must be a minimum of $750. You can read more about our wholesale Ts and Cs here
Q. Can I get a discount under wholesale?
A. Our wholesale prices are already discounted to give you a profit margin, we do not give further discounts as a result.
Q. Can I use your product photos?
A. Yes, this is okay.
Q. Can I resell your products on eBay or Amazon?
A. No, you cannot advertise or sell our products on third-party websites such as eBay or Amazon. Doing so will lead to the termination of your account without prior notice, as per our terms and conditions here. You can sell on your own website, social media, or at your gym.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.