Yes we offer free standard shipping on orders over $125 to mainland U.S .

Delivery speeds vary based on which speed you select at checkout. Once your product ships, delivery will be 2-7 business days.

Yes, you must order from the respective international sites. We ship to these countries

• DE: Germany (Deutschland)
• ES: Spain (España)
• NL: Netherlands (Nederland)
• PL: Poland (Polska)

Each order can only be sent to 1 address. If you’d like to ship to another address, a new order will need to be made.

Navidium is insurance protection you buy when you place your order, in case of any challenges such as damage or loss in transit, we guarantee a replacement at our cost.

This is optional but if you don’t use it, the liability for any loss or damage in transit falls within USPS who is our main courier partner.

They may compensate or deny any claims at their discretion.

We are not responsible for following up on USPS claims if you do not have Navidium but we’ll do our best to assist.

Fairtex gloves and gear generally last several years with regular use, depending on intensity and maintenance.

Syntek leather is the signature leather for Fairtex, but select products have genuine cowhide leather.

Yes we offer a 30 day guarantee for any damages to the product. Please inspect your product upon arrival for any defects and we will cladly return/replace your product. 

 For gloves we have a cleaning guide here https://fairtexstore.com/blogs/news/how-do-you-clean-fairtex-muay-thai-boxing-gloves

We also recommend using a glove deodorizer to absorb any sweat and help to prevent bacteria build up in your gloves.

For other products we recommend regularly spraying with disinfectant, or wiping your product down with disinfectant wipes, and drying thoroughly.

Handwraps can we reccomend be placed in a mesh bag and washed in the wash machine. 

Yes, Fairtex gear is designed with breathability in mind, especially in our gloves.
The BGV1BR – Breathable gloves are especially designed for breathability with a mesh palm design.
Many models, like the BGV1 gloves, include ventilation holes in the palm area to help with airflow and reduce moisture buildup during training. 

Please check the product descriptions as some products are more breathable than others.

We do not have any customization options for 1 off orders. However, if you are a gym/school who would like to customize your gym gloves we can offer bulk orders for situations like this.

Please keep in mind the minimum order for customization can be high but reach out to find our.

Yes you can make changes to your order as long as our fulfillment center has not processed/shipped your order. We cannot guarantee any changes made after the order has been placed will be implemented as our fullfillment process is extremely fast. However, the sooner you report the changes the higher the chances of being implemented.

Either way, we’ll keep you informed on case-by-case basis. Email us at support@fairtexstore.com, reply to the sms we have sent you, use the chat function, or whatsapp SMS us at +1-737-520-7477

We will do our best to assist, but we cannot guarantee that changes to the shipping address can be made once the order is placed. This is because we fulfill all orders within 24 hours. The sooner you contact us, the better your chances.

If your order has already been processed and shipped to the incorrect address, we are unable to recall or modify it. In such cases, the order will likely be returned to our warehouse due to 'incorrect address' or 'no recipient'. If that happens and we receive the item back, we will either issue a refund or provide store credit so you can reorder with the correct address.

Please note, we cannot guarantee the return will be successful or expedite the process.

Please reach out to our support team at support@fairtexstore.com for assistance.

Please include your order number and the correct and complete shipping address so we can verify this before taking any next steps.

The quickest way to track your order is to use our live chat button at the bottom left corner of your screen. Click the option “track and manage my orders”

Or you can send us an email reply from your order confirmation email we sent you. We will get back to you in less than 24 hours.

PS:We automatically send the tracking updates for your order as soon as we process it, so the tracking number could be somewhere in your inbox already.

Please reach out to support@fairtexstore.com with clear photos of the damaged items, and including your Order number for fastest service.
Please make sure any labels on the box or the product wrapping are legible. Include photos of the products inside and outside the box.

Damages must be reported within 30 days of receiving them to be eligible for a return, refund, or store credit.

If 30 days have passed, your request will sadly be denied.

This rarel but can happen, and if it does our team is always on standby to help.

Please Follow the steps below.

1.Take photos of the products you received, including any labels on the box. The labels are super important for our warehouse team to back-trace the inventory and root out the cause for the incorrect item. They must be close up enough to be legible.

2.Take separate photos of the items you received outside the box, again with any labels being legible.

3.Email our customer support team via support@fairtexstore.com with these photos explaining the product you ordered and expected to receive.

What happens next?

Our team will verify this, and if approved, ask you to process a return via our returns page here. When this is approved on our end, you will receive a return label, and use it to send the products back to the warehouse.

When the items are received and inspected by the warehouse team we shall initiate a refund, so you can re-order the correct item. We can also create store credit if you prefer.

Incorrect items must be reported within 30 days of receiving them to be eligible for a return, refund, or store credit. If 30 days have passed, your request maybe denied.