Returns and Exchanges


 

30 Day Free Returns Exchanges
You may return or exchange your item within 30 days of your order date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Unused and In Same Condition
To be eligible for a return, your item must be unused and in the same condition that you received it. Note that some items are shipped in pairs, so they must be returned in pairs. If you do not return items in pairs you must either ship the 2nd item or pay for shipping back + $20 administrative fee for us to send you back your single item.

Exchanges (if applicable)
We only pay for shipping both ways on items returned if they are defective or damaged. If you are simply needing a new size or style, please process a refund and reorder the size you need. 

Inspecting Your Item
Once you receive your item please
inspect your items for any manufactured
defect

Refunds (if applicable)
Once your return is received and inspected,we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 2 business days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fairtexstore.com.


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