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30 Day Free Returns
You may return your item within 30 days of your order date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
NOTE: There may be times when we offer a post purchase discount as a "Thank You" for your original purchase. If you order the same items twice and use the "Thank You" discount, you may not return/refund your original order. We will cancel your duplicate order 2nd order and if the duplicate items ship before your order is canceled, you are responsible for return shipping cost before a refund is given for your duplicate order
Unused and In Same Condition
To be eligible for a return, your item must be unused and in the same condition that you received it. Note that some items are shipped in pairs, so they must be returned in pairs. If you do not return items in pairs you must either ship the 2nd item or pay for shipping back + $20 administrative fee for us to send you back your single item.
Exchanges (if applicable)
We only pay for shipping both ways on items returned if they are defective or damaged. If you are simply needing a new size or style, please process a refund and reorder the size you need.
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Returning without Return Request:
If you send back your product without processing a return request there will be a 25% administration fee in addition to a delay in processing your return. Kindly do not return an item without first processing a return request on this page.
Inspecting Your Item
Once you receive your item please
inspect your items for any manufactured
defect
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 2 business days.
Outlet Sales
All outlet sales are final. No returns or replacements.
Late or Missing Refunds (if applicable
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fairtexstore.com.
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